PRIVACY POLICY

1. INTRODUCTION

Salvatore ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salvattore-pizza.com, use our mobile application, place orders, or interact with us in any way.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information

• Contact information (name, address, email address, phone number)
• Order history and preferences
• Payment information (we do not store complete credit card details)
• Delivery address and instructions
• Account login credentials (if you create an account)

2.2 Non-Personal Information

• Device information (browser type, IP address, device type)
• Usage data (pages visited, time spent on site, clicks)
• Location data (for delivery purposes, with your permission)
• Cookies and similar technologies (see our Cookie Policy)

3. HOW WE COLLECT INFORMATION

We collect information in the following ways:

• Direct interactions: When you place orders, create an account, contact us, or fill out forms
• Automated technologies: Through cookies, server logs, and other similar technologies
• Third parties: We may receive information from business partners, payment processors, and analytics providers

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Processing and delivering your orders
• Managing your account and providing customer support
• Improving our products, services, and website
• Sending you order confirmations, updates, and receipts
• Marketing and promotional communications (with your consent)
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

5. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

• Contract fulfillment: Processing necessary to fulfill our contractual obligations to you (e.g., delivering your pizza order)
• Legitimate interests: When necessary for our legitimate business interests, provided these interests don't override your fundamental rights
• Consent: Where you have given us explicit consent to process your data for specific purposes
• Legal compliance: Where processing is necessary to comply with our legal obligations

6. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

• Service providers: Companies that help us provide our services (payment processors, delivery services, IT providers)
• Business partners: Trusted partners who help us operate our business
• Legal authorities: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. YOUR RIGHTS

Under Canadian privacy laws, you have certain rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you can ask us to delete your personal information
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request a copy of your data in a machine-readable format
• Right to object: You can object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in Canada, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy and applicable laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Salvatore
2600 Boul Laurier, Québec, QC G1V 4T3
Email: privacy@salvattore-pizza.com
Phone: +1-418-254-5927

We will respond to your inquiry within 30 days.

14. COMPLAINTS

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca